One of the challenges we look forward to at Wialus is describing the breadth and depth of our wiVolo SaaS capability.
Discovering the functionality available 'out-of-the-box' and the extent of impact it can have on a customer organisation, as a whole, is an enjoyable journey.
Addressing specific pain points
Experience shows that customers generally implement wiVolo because of one specific aspect of the capability on offer, such as real time alarms for operational purposes or for publishing up-to-date mobile coverage.
This is commonly to address a specific pain point - or opportunity - for a customer and in those cases it’s straightforward to explain the concept of specific capability and its benefit and value.
That single concept might get the point across, but it misses the mark when it comes to communicating the depth of opportunity across their wider fixed or mobile (or other) network business.
Here are some common examples of customer pain points:
Real time alarm display with impacted service – benefits network operations, for BAU and event management
Service availability with advanced collaboration - benefits sales including internal and reseller channels
Access network build program – benefits planning, engineering, operations and field teams
Government national broadband project – benefits communication with stakeholders
- Accurate mobile coverage – benefits the whole business outside of engineering, as well as customer websites
Tip of the iceberg
wiVolo’s value is broad, and as a customer’s understanding of the possibilities expands, so does the demand for more capability and users.
We’d go as far as to say wiVolo is addictive, for all the right reasons. We make no apology.
Growth of users and layers
Some implementations start off with 10+ data layers on the map and up to 100 users with a technical focus.
The focus might be on network configuration and topology, overlayed by coverage (e.g. mobile, fibre, copper) and some build program information and real time alarm views.
Wait 12 to 24 months and you would typically find that users have grown exponentially, numbering in the thousands and there are hundreds of data layers available on the map, with users spanning not only operations, planning, engineering but market intelligence, CSR, marketing and commercial teams as well.
Some instances now have between 6,000 to 8,000 users subscribed, with 1,000s of users active each quarter and a much wider array of data displayed on-map and accessed via data viewers in grid format.
The journey of discovery
We enjoy the customer’s inevitable journey of discovery but we sometimes wish we could get to the bottom of it, at the start... if that makes sense.
What does make sense is that large complex organisations are more often vertical in structure (divisions or silos), and wiVolo is horizontal in its potential, meaning its value spans an organisation, as noted above.
There is great opportunity and real benefit in a horizontally integrated wiVolo implementation.
If you would like to know more or discuss how we can address your specific whole-of-business scenario, we would be pleased to hear from you.
You can contact us here.